Great customer service at Wells Lamont

Posted by BlueMax from sdn-ar-003fltampP224.dialsprint.net on October 03, 2000 at 22:37:07:

In Reply to: Wells Lamont...GRRRR... posted by Aaron on October 03, 2000 at 20:04:55:

: I'm not sure if this mirrors anyone else's experiences with Wells Lamont, but here's what happened to me:

: 12 days ago I convinced myself that I should special order a pair of Wells Lamont 1123s. I remembered hearing that you could order them over the phone, but since I hate to pay with a credit card, I decided to email them [or rather, use their online customer service form] for information that I could use to send them a money order.

: After typing in all of the necessary info on the customer service contact page at www.wellslamont.com, I clicked "send." I was quickly transported to a page that read, "we will contact you within 2 business days." That was 12 days ago--10 business days, to be more relevant.

: 3 business days ago, I sent them a follow up, just in case the first message had gotten lost.

: I still have gotten no response to either message.

: And unfortunately, although Midwest offers a "similar" glove, there is no Peters Brothers or Flight Suits for this particular gear item.

: Like I said: GRRR...

: Aaron

: I'll probably just call for the mail-in information, but I thought I'd give a rant while I'm still full of steam. :)

I'll have to say my experiences with Wells Lamont have been extremely positive -- I phoned in my order, payed via credit card, and received my gloves in exactly three days via UPS.

Good luck!

-- Blue

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Yeah, they'd better just pray they were having server problems... :) [NM] Aaron 22:59:50 10/03/2000 (0)

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: : I'm not sure if this mirrors anyone else's experiences with Wells Lamont, but here's what happened to me:

: : 12 days ago I convinced myself that I should special order a pair of Wells Lamont 1123s.  I remembered hearing that you could order them over the phone, but since I hate to pay with a credit card, I decided to email them [or rather, use their online customer service form] for information that I could use to send them a money order.

: : After typing in all of the necessary info on the customer service contact page at www.wellslamont.com, I clicked "send."  I was quickly transported to a page that read, "we will contact you within 2 business days."  That was 12 days ago--10 business days, to be more relevant.

: : 3 business days ago, I sent them a follow up, just in case the first message had gotten lost.

: : I still have gotten no response to either message.

: : And unfortunately, although Midwest offers a "similar" glove, there is no Peters Brothers or Flight Suits for this particular gear item.

: : Like I said: GRRR...

: : Aaron

: : I'll probably just call for the mail-in information, but I thought I'd give a rant while I'm still full of steam.  :)

: I'll have to say my experiences with Wells Lamont have been extremely positive -- I phoned in my order, payed via credit card, and received my gloves in exactly three days via UPS.

: Good luck!

: -- Blue

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